Quality care in the comfort of your home
Personalised home care for you and your loved ones in Harlow, Essex, and vicinity.
Quality care in the comfort of your home
Personalised home care for you and your loved ones in Harlow, Essex, and vicinity.
Why choose us?
We offer flexible, high-quality and affordable care services in the comfort of your own home. Our service is fully registered and regulated by the Care Quality Commission for your and your loved ones’ safety.
How we can help
Anything from weekly visits to waking nights and live-in caretakers, we do it all to ensure that you and your family are properly cared for and always safe.
Our trusted caretakers will personalise their approach to fit your needs and will support you every step of the way.
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Privacy Notice
Privacy Notice
1. Introduction
This is TLS Care Ltd.’s Privacy Notice.
As part of the services we offer, we are required to process personal data about our staff, our service users and, in some instances, the friends or relatives of our service users and staff. “Processing” can mean collecting, recording, organising, storing, sharing or destroying data.
We are committed to being transparent about why we need your personal data and what we do with it. This information is set out in this privacy notice. It also explains your rights when it comes to your data.
If you have any concerns or questions, please contact us: TLS Care Ltd 393b Milwards Harlow CM19 4SP or info@tlscareltd.com or 07411304833
2. Service Users
What data do we have?
So that we can provide a safe and professional service, we need to keep certain records about you. We may process the following types of data:
· Your basic details and contact information e.g. your name, address, date of birth and next of kin;
We also record the following data which is classified as “special category”:
· Health and social care data about you, which might include both your physical and mental health data.
Why do we have this data?
We need this data so that we can provide high-quality care and support. By law, we need to have a lawful basis for processing your personal data.
We process your data because: you may not use all of these lawful bases or may use different ones, change as appropriate.
· We have a legal obligation to do so – generally under the Health and Social Care Act 2012 or Mental Capacity Act 2005.
We process your special category data because.
· It is necessary due to social security and social protection law (generally this would be in safeguarding instances);
· It is necessary for us to provide and manage social care services.
· We are required to provide data to our regulator, the Care Quality Commission (CQC), as part of our public interest obligations.
We may also process your data with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain clearly to you what we need the data for and how you can withdraw your consent at any time.
Common law duty of confidentiality
In our use of health and care information, we satisfy the common law duty of confidentiality because:
· You have provided us with your consent (either implicitly to provide you with care, or explicitly for other uses)
· We have a legal requirement to collect, share and use the data
· The public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime).
Where do we process your data?
So that we can provide you with high quality care and support we need specific data. This is collected from or shared with:
.
We do this face to face, via phone, via email.
Third parties are organisations we might lawfully share your data with. These include:
· Other parts of the health and care system such as local hospitals, the GP, the pharmacy, social workers, clinical commissioning groups, and other health and care professionals.
· The Local Authority;
· Your family or friends – with your permission;
· Organisations we have a legal obligation to share information with i.e. for safeguarding, the CQC;
· The police or other law enforcement agencies if we have to by law or court order.
3. National Data Opt-Out
We review our data processing on an annual basis to assess if the national data opt-out applies. This is recorded in our Record of Processing Activities. All new processing is assessed to see if the national data opt-out applies.
If any data processing falls within scope of the National Data Opt-Out we use MESH to check if any of our service users have opted out of their data being used for this purpose.
At this time, we do not share any data for planning or research purposes for which the national data opt-out would apply. We review all of the confidential patient information we process on an annual basis to see if this is used for research and planning purposes. If it is, then individuals can decide to stop their information being shared for this purpose. You can find out more information at https://www.nhs.uk/your-nhs-data-matters/
4. Staff
What data do we have?
So that we can provide a safe and professional service, we need to keep certain records about you. We may record the following types of data:
· Your basic details and contact information e.g. your name, address, date of birth, National Insurance number and next of kin;
· Your financial details e.g. details so that we can pay you, insurance, pension and tax details;
· Your training records.
We also record the following data which is classified as “special category”:
· Health and social care data about you, which might include both your physical and mental health data – we will only collect this if it is necessary for us to know as your employer, e.g. fit notes or in order for you to claim statutory maternity/paternity pay;
As part of your application you may – depending on your job role – be required to undergo a Disclosure and Barring Service (DBS) check (Criminal Record Check). We do not keep this data once we’ve seen it.
Why do we have this data?
We require this data so that we can contact you, pay you and make sure you receive the training and support you need to perform your job. By law, we need to have a lawful basis for processing your personal data.
We process your data because you may not use all of these lawful bases so delete as appropriate.
· We have a legal obligation under UK employment law;
· We are required to do so in our performance of a public task;
· We are required to provide data to our regulator, the Care Quality Commission (CQC), as part of our public interest obligations.
We process your special category data because
· It is necessary for us to process requests for sick pay or maternity pay.
If we request your criminal records data it is because we have a legal obligation to do this due to the type of work you do. This is set out in the Data Protection Act 2018 and the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. We do not keep a record of your criminal records information (if any). We do record that we have checked this.
We may also process your data with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain clearly to you what we need the data for and how you can withdraw your consent.
Where do we process your data?
As your employer we need specific data. This is collected from or shared with:
1. You or your legal representative(s)
2. Third parties.
We do this face to face, via phone, via email, via our website, via post, via application forms, via apps
Third parties are organisations we have a legal reason to share your data with. These include:
· Her Majesty’s Revenue and Customs (HMRC);
· Our pension and healthcare schemes if necessary
· Our external payroll provider when applicable.
· Organisations we have a legal obligation to share information with i.e. for safeguarding, the CQC;
· The police or other law enforcement agencies if we have to by law or court order.
· The DBS Service – Ucheck
· Friends/Relatives
What data do we have?
As part of our work providing high-quality care and support, it might be necessary that we hold the following information on you:
· Your basic details and contact information e.g. your name and address.
Why do we have this data?
By law, we need to have a lawful basis for processing your personal data.
We process your data because we have a legitimate business interest in holding next of kin and lasting power of attorney information about the individuals who use our service and keeping emergency contact details for our staff.
We may also process your data with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain clearly to you what we need the data for and how you can withdraw your consent.
Where do we process your data?
So that we can provide high quality care and support we need specific data. This is collected from or shared with:
1. You or your legal representative(s);
2. Third parties.
3. We do this face to face, via phone, via email, via our website, via post, via application forms, via apps
4. Third parties are organisations we have a legal reason to share your data with. These may include:
· Other parts of the health and care system such as local hospitals, the GP, the pharmacy, social workers, and other health and care professionals;
· The Local Authority;
· The police or other law enforcement agencies if we have to by law or court order.
5. How do we store your personal information?
Your information is securely stored on TLS Care LTD computer system for the time periods specified in the Records Management Code of Practice i.e 8years.We will then dispose of the information as recommended by the Records Management Code for example we will:
securely dispose of your information by shredding paper records or wiping hard drives to legal standards of destruction.
Our Website
In order to provide you with the best experience while using our website, we may process some data about you.
Your rights
The data that we keep about you is your data and we ensure that we keep it confidential and that it is used appropriately. You have the following rights when it comes to your data:
1. You have the right to request a copy of all of the data we keep about you. Generally, we will not charge for this service;
2. You have the right to ask us to correct any data we have which you believe to be inaccurate or incomplete. You can also request that we restrict all processing of your data while we consider your rectification request;
3. You have the right to ask that we erase any of your personal data which is no longer necessary for the purpose we originally collected it for. We retain our data in line with the Information Governance Alliance’s guidelines.
4. You may also request that we restrict processing if we no longer require your personal data for the purpose we originally collected it for, but you do not wish for it to be erased.
5. You can ask for your data to be erased if we have asked for your consent to process your data. You can withdraw consent at any time – please contact us to do so.
6. If we are processing your data as part of our legitimate interests as an organisation or in order to complete a task in the public interest, you have the right to object to that processing. We will restrict all processing of this data while we look into your objection.
You may need to provide adequate information for our staff to be able to identify you, for example, a passport or driver’s licence. This is to make sure that data is not shared with the wrong person inappropriately. We will always respond to your request as soon as possible and at the latest within one month.
If you would like to complain about how we have dealt with your request, please contact:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
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Senior Home Care Services
Alzheimer's & Dementia Care
Our specialized caregivers provide personalized care for patients with Alzheimer's and dementia, including memory care and assistance with daily living activities.
Fall Prevention
Our team provides safety assessments and fall prevention strategies to help seniors stay safe and independent in their homes.
Meal Preparation
Our caregivers can help with meal planning, grocery shopping, and meal preparation, ensuring seniors have nutritious and delicious meals.
Medication Management
Our nurses and caregivers can help seniors manage their medications, ensuring they take the right medications at the right times.
Transportation Services
We provide transportation services to medical appointments, social events, and errands, ensuring seniors can stay active and engaged.
Personal Care
Our caregivers assist with activities of daily living, including bathing, dressing, and grooming, helping seniors maintain their independence and dignity.
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Hours
Mon | 09:00 am – 05:00 pm | |
Tue | 09:00 am – 05:00 pm | |
Wed | 09:00 am – 05:00 pm | |
Thu | 09:00 am – 05:00 pm | |
Fri | 09:00 am – 05:00 pm | |
Sat | 09:00 am – 05:00 pm | |
Sun | 10:00 am – 05:00 pm |
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